FAQ & POLICIES
Where are Trella's products produced?
All products are designed and produced in the tri state area. What cannot be produced in house is made by our close network of local specialty vendors such as glass blowing and metal spinning and stamping. We take great pride in our close relationship with our material and process as well as our support of local manufacturing vendors.
Are trella's products made to order?
All products are made to order. Aspects of each piece such as over all drop heights, finishes and configurations can be specified at the time of sale.
Material and Finish:
All finishes are hand applied in our workshop by our skilled team of artisans. Given the nature of hand applied patinas and finishes colors and textures will vary slightly from finish images and samples and therefore be subject to variation. All finishes are sealed with a durable lacquer to prevent oxidizing or tarnishing in time. If requested we can leave metal surfaces waxed or unsealed. All waxed or unsealed metals will patina and tarnish with time and use. If you are interested in learning more about how a waxed or unsealed finish will add life and character to your piece feel free to email us with any questions.
WHO ARE TRELLA'S PIECES NAMED AFTER:
All of our pieces are named after the loving pets that have touched our lives, and a few humans too.
Can trella's fixtures be installed in a damp environment:
Standard fixtures are not wired for damp environments. Wiring for damp environments can be offer upon request. Additional charges may apply.
UL certification:
UL certification can be offer for all fixtures upon request. Additional charges may apply.
How do I install trella's fixture?
Trella Studio includes installation instructions with all products. This can be found tagged to your product upon delivery.
Trade:
Trella offers trade discounts to interior designers, architects and developers. Please contact us if you are interested in applying for a trade account.
Custom Orders:
Trella Studio offers a variety of custom options such as configurations, materials and finishes. Please do not hesitate to send along any ideas for our design team to review. Please allow 2-3 business days for custom quotes.
Samples:
Finish samples are available upon request.
Lead Times:
Lead times are 6-12 weeks based on the scale of each product. Lead times may change based on production schedules. Lead times begin at the receipt of deposit.
Expedited orders:
Expedited orders are available upon request. Please inquire for details and availability.
All Sales:
All Sales are final. Cancellations of orders are not permitted. All orders require 50% deposit. Orders will not ship until balance due is paid in full. We do not accept any returns.
Photography:
Best efforts have been made to accurately represent all products through photographs. Variations sometimes occur between photographs and actual product.
Shipping:
All shipping costs will be covered by client. Trella Studio’s pricing does not include shipping and or packaging. Shipping quotes can be provided by Trella Studio through our network of reputable and professional shipping companies. Ownership of product transfers to client upon pickup by client selected shipping company. Trella Studio is not responsible to damages once products leave our studio.
Damages:
Upon receipt of goods client is responsible for inspecting all items immediately and must notify Trella Studio within three days if any damages have occurred during shipping. Trella Studio agrees to photograph and inspect all products before shipping to ensure all finished surfaces, technical and mechanical components meet Trella Studios quality control standards.
Warranty:
Trella Studio offers a warranty for up to 1 year covering defective parts or technical failures. Trella Studio is not responsible for damages including but not limited to shipping and handling, improper installation, installation in improper environmental locations, damages from improper cleaning and care, oxidation or patina of unsealed metals, damages caused by normal wear and tear such as scratches waring or dents.